Frequently Asked Questions (FAQs)

We are often asked questions about our products, so we’ve written answers to some of the most common questions here. We hope you find this useful, but if there’s anything you’re not sure about, please call us on the number above or email us here and we’ll be happy to help.

Product FAQ

Are the tiles safe?
In terms of materials, all our PVC products are non-toxic, odourless, and free of ammonia, latex, phthalates, and other chemicals of concern. In particular, the chemicals DMF (dimethyl fumerate) and Formamide are not present in our products. Our products are tested at source by SGS to REACH EU guidelines and in the UK by SATRA, the materials testing agency. All our PVC tiles meet the Reaction to Fire Classification BFL-S1. All our PVC tiles meet the Slip Resistance Classification BS EN 7188.
What are the tiles made from?
All our PVC floor tiles are made from a high-quality, high-density PVC. Our black tiles are made from 100% recycled materials, whereas our coloured tiles are made from a virgin PVC, with added colourant.
Can I combine different tiles?
Yes, our 50cm interlocking PVC tiles are made from the same shape mould and can be combined.
How do I clean the tiles?

All PVC tiles should be first swept with a soft pile brush, then can be cleaned using a mild detergent with mop and bucket or power washer.

Are the tiles in stock?
Yes, we keep high stock levels of all our black PVC tiles. Coloured tiles are available on request, please enquire.
Do you provide samples?
Yes! All samples are free and can be ordered online here.
Do you give trade rates?
No, our lowest price is our best price because we manufacture direct to retail.

Delivery FAQ

How much does delivery cost?
To keep delivery charges as accurate as possible, we operate a weight-based delivery system. For a full list of rates and zones, please click here.
How long does delivery take?
For items in stock, our standard delivery (courier) takes between 3 and 7 working days and requires a signature on receipt.
Do offer expedited delivery?
Online orders are limited to our standard delivery service (5 and 10 working days). However, we can provide an expedited delivery service on telephone orders in some cases. Please call us on the number above.
Do deliveries need to be signed for?
Yes, all deliveries must be signed for, so please arrange accordingly.
Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses as a signature is required for all deliveries.
Do you deliver to BFPO addresses?
Unfortunately we do not deliver to BFPO addresses at this time.

Fitting FAQ

Are the tiles easy to install?
Yes, all of our PCV floor tiles and ramps are self-install DIY. The interlocking edges fit together to create a strong bond. We recommend gloves and a nylon hammer to help you.

To help you, we've created this useful fitting guide.
Do I need to prepare my surface?
Whilst a flat, smooth concrete surface is ideal, we understand it might not always be possible. Our PVC floor tiles are designed to cope with small amounts of dust and gravel and even small variations in floor level. Please note however that too much variation can create pressure under the tiles and may cause them to bow upwards in some environments.
Are the tiles easy to cut?
The PVC tiles are made of strong stuff but they can be cut to fit. We recommend and strong utility knife, a good straight edge and of course, gloves.

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